Here you can find answers to the most common questions about how the service works, exchange speed, fees, and available directions.
Our exchange service allows you to quickly and securely exchange cryptocurrencies and fiat money. Simply select a pair, enter the details, and confirm the transaction. After sending funds, you will receive the exchanged amount within the processing time.
We support a wide range of cryptocurrencies and fiat currencies. The full list of available directions is displayed on the homepage and updated in real time.
Processing time depends on the selected pair, network confirmation speed, and payment method. Most exchanges are completed within 5–60 minutes. Delays may occur due to network congestion.
Our rates already include service fees, so there are no hidden charges. In some cases, blockchain network fees may apply depending on network load. When entering the amount, you immediately see the final amount with a 15-minute rate lock.
If you have a question about your order, contact support via the chat on the website. Provide your order ID and describe the issue — our manager will assist you as quickly as possible.
If funds have not yet been sent and the order has not been processed, cancellation may be possible. It depends on the current order status.
Didn’t find an answer to your question?
Contact our support team and we will help you resolve any issue.
